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Ordering and Shipping

Country Lane Kitchens has a minimum on-line order size of $20.00.  If you should want to order an item and the subtotal is less than $20.00, please call us at 1-877-643-0285 or 1-306-662-3190 and place your order over the phone. Once your order has shipped, it cannot be cancelled.

Shipping method:

All orders of in-stock items will be shipped from Country Lane Kitchens within 3 business days of receiving the order.  If an item is currently not in stock, you will be notified by phone or email.  Transportation time usually takes 2 to 20 days depending on the delivery service in the destination area.

Our preferred method of shipping is by Purolator courier.  However, for any A.P.O. /F.P.O. or P.O. Boxes, we will use Canada Post Parcel Service.  Standard service is ground shipping.  Express shipping is available, additional shipping fees will apply.  If you need your order to be shipped express, please specify at time of placing your order, or contact us at 1-877-643-0285 or 1-306-662-3190 for more details.

Shipping fees:

Country Lane Kitchens will charge ground shipping fees as below.

Canadian Location*

Orders up to $100.00

Orders $100.00 to $200.00

Orders over $200.00

AB, SK, MB

$15.00

$20.00

Free**

BC, ON, NB, NL, NS, PE, QC

$25.00

$30.00

$15.00

Northern Territories

$40.00

$ 45.00

$30.00

*Shipping charges to beyond points and remote locations will be an additional $15.00/order.   Fly-in sites will be charged at actual shipping cost.

**Some exceptions will apply.

Note: Order total is before tax. Additional fees will be charged for bulky and heavy items.  These charges will be added onto the item total at time of checkout.  This oversize fee is considered part of the shipping fee and will not be credited if item is returned.                                                                                                                 
Express shipping fees will be quoted after receipt of order.  We will have to have approval of charges before proceeding with express shipment of goods.

International orders:

Our international shipping fee is $80.00 per order up to a $200.00 order.  Free shipping offers are not available outside of Canada. If you feel that your order is small enough that shipping should not be $80.00, please call us at 1-877-643-0285 or 1-306-662-3190 to place your order and we will provide you with the actual shipping rate at that time.

Tracking:

You will receive an email once your order has been shipped including information to track your order.

If you have any questions or require more information, please contact us at 1-877-643-0285 or 1-306-662-3190.